Refund and Returns Policy

Refund Policy for Mock up Motors

At Mockup Motors, we strive to provide the highest quality products and customer satisfaction. If for any reason you are not completely satisfied with your purchase, we are here to help.

Refund Eligibility

• Timeframe: Refund requests must be made within 30 days of your purchase.
• Condition: Items must be in the same condition as received, unused, and in their original packaging. Digital products are non-refundable once downloaded or accessed.

How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer service team at [email protected] with your order number and reason for the refund request.
2. If eligible, we will provide you with instructions on how to return the product.

Refund Process

Once we receive and inspect your returned item, we will notify you via email of the approval or rejection of your refund.

• Approved refunds: If approved, a credit will be automatically applied to your original payment method within 7-10 business days.
• Non-refundable items: Gift cards, downloadable software, and personalized products are not eligible for a refund.

Late or Missing Refunds

If you haven’t received a refund within the expected timeframe:

1. Check your bank account again.
2. Contact your credit card company, as it may take some time before your refund is officially posted.
3. If you still have not received your refund after 10 business days, please contact us at [email protected].

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [email protected].

Shipping

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

Contact Information

For any additional questions regarding refunds and returns, please contact us at:

Email: [email protected]
Phone: +1 5122952683
Address: 1098 Windy  Hill Road , Kyle Texas, 78640, USA